- You can cancel up to 1 week before the party and after we keep the deposit. The only reason why we do this is so we give a fair chance for people to book in advance.
What is expected of us on the day of the party?
- Come at anytime you wish. You can play before or after having the food in the room but be sure to be in front of the room 15 minutes before. You have access to the room for 50 minutes for eating, opening presents, etc.... After that, you must liberate the room so it can be cleaned for the next party.
Can I bring my own cake?
- Yes! You have to. We don't sell any cake at the Maze N'Games. You can also bring milk, if you want.
Can we make our deposit by phone?
- Yes of course. We accept Mastercard and Visa. We take a 15% deposit for the reservation. If you come to our centre, we accept cash or interact, as well.
Do we need to bring utensils, plates, etc. for the party?
- No, we provide everything!
Can we decorate the room ourselves ?
- Yes! You can, as soon as you have access to the room. We only ask not to use tape on the walls, please.
Can I just rent a room for a party instead of getting the whole package?
-Yes, they are $35 an hour based on availability.
My child is invited to a party at your centre, can i pick him up?
-Yes, of course. You just have to inform the reception and you can come see your child.
Do you refund the deposit?
We give you a notice of 7 days. If you cancel the birthday party after 7 days we will charge you for the entire birthday party or we will give you the choice to change the date.