Legal information and FAQ

You have some questions?

FAQ

Do I have to fill document before coming to the Maze N'Games?

- Yes, you have to fill a consent form. You can print this version and bring it to the Maze N'Games. We also have the document at the reception. You just have to ask for it. 

consent form english.docx.pdf

Can I bring my own food to Maze N’Games?

- No!! You can't bring your own food. Only cakes for a birthday party are allowed. We have refridgerators in all our party rooms.

Do you have lockers to store valuables?

- Yes we do! You just have to bring a lock with you. We also have a coat check at the reception.

Can I come into the centre wearing boots or do we need running shoes?

- Everyone has to bring indoor shoes or running shoes. You can leave your boots at the reception coat check.

Do we have to reserve ahead of time to play the games?

- No! You don't need to reserve. But, if you are a group of 10 people and over, you can call to check the availability to be sure that we can accept you.

Can I quit the Maze N'Games and come back later with my unused sessions?

- No, you can't. You have to use all the sessions that you buy on the same day. You can't quit and come back. Every person who quits the Maze N'Games can't come in without paying.

Can I come visit without buying a pass to play the games?

- Yes of course! There is a designated parent's area with a Bistro, a pool table and free wifi access.

 

Questions about Birthday Parties?

Can I have the party invitations?

- Yes! You just have to print this document and you will have it. You can send it to the birthday guests.

invitations landscape english good.pdf

What is your return policy for birthday parties  ?

- You can cancel up to 1 week before the party and after we keep the deposit. The only reason why we do this is so we give a fair chance for people to book in advance.

What is expected of us on the day of the party?

- Come at anytime you wish. You can play before or after having the food in the room but be sure to be in front of the room 15 minutes before. You have access to the room for 50 minutes for eating, opening presents, etc.... After that, you must liberate the room so it can be cleaned for the next party.

Can I bring my own cake?

- Yes! You have to. We don't sell any cake at the Maze N'Games. You can also bring milk, if you want.

Can we make our deposit by phone?

- Yes of course. We accept Mastercard and Visa. We take a 15% deposit for the reservation. If you come to our centre, we accept cash or interact, as well.

Do we need to bring utensils, plates, etc. for the party?

- No, we provide everything!

Can we decorate the room ourselves ?

- Yes! You can, as soon as you have access to the room. We only ask not to use tape on the walls, please.

Can I just rent a room for a party instead of getting the whole package?

-Yes, they are $35 an hour based on availability.

My child is invited to a party at your centre, can i pick him up?

-Yes, of course. You just have to inform the reception and you can come see your child.